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Customer Service
Toll-Free Phone:
1-800-372-1033
M-F, 8:30 a.m. - 7:00 p.m. ET
(excluding most federal holidays)
Online Support Forms
Training Options
BNA Training & Product Support is dedicated to helping you get the most value from your subscription. We encourage all end users to participate in a complimentary session with a professional trainer. The session will focus on helping end users unlock the full potential of the BNA Library. You can also call BNA at 1-800-372-1033, Option 5 (Monday - Friday 8:30 a.m. to 7:00 p.m. ET) or e-mail us at training@bna.com.
Types of Training Available:
Express Training:
Designed for the busy professional, this session gets you up and running in 30 minutes or less. Express Training familiarizes you with the basic functions of the product, and shows you how to access a wide range of content and practice tools.
Basic Training:
In this hour-long session, participants will develop basic research skills using the content of the Library. Participants will also experience the integration of the Library's components: expert analysis, news and developments, primary sources, special reports, and practice tools.
Program content:
Employing three different research strategies, participants work through exercises and searching while learning to locate answers in the expert analysis of the Library. The course prepares participants to quickly and efficiently retrieve information to conduct basic research